Mphasis - 0-4 Years


Education Requirement for the position of Technical Support Associate

EMPLOYEE SPECIFICATIONS- SHORTLISTING CRITERIA

 
Education/ Training/ Certifications
  • BE/BTech- All Streams

 

Experience Required

  • Should have good communication skill and basic technical knowledge.
  • Should be ready to work in 24/7 work environment.
  • Active listening and should have remote desktop skills.
  • Good probing skills & Analytical skills would be an added advantage.
  • Should have maximum 1 year of experience in Service Desk/International voice.

 

Knowledge & Skills Required

  • Should have handled tickets escalated to the RDM queue
  • Should have proven technical skills
  • Ability to prioritize workload to best meet customer requirements
  • Excellent verbal and written communication skills
  • Effective time and task management skills

 

 


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