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EMPLOYEE SPECIFICATIONS- SHORTLISTING CRITERIA
Education/ Training/ Certifications
Experience Required
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Should have good communication skill and basic technical knowledge.
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Should be ready to work in 24/7 work environment.
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Active listening and should have remote desktop skills.
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Good probing skills & Analytical skills would be an added advantage.
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Should have maximum 1 year of experience in Service Desk/International voice.
Knowledge & Skills Required
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Should have handled tickets escalated to the RDM queue
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Should have proven technical skills
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Ability to prioritize workload to best meet customer requirements
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Excellent verbal and written communication skills
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Effective time and task management skills
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