Desktop Support Engineer Jobs, Swan Solutions & Services Pvt Ltd, Mumbai

Swan Solutions & Services Pvt Ltd

Head Office : 404-405, T Square , 4th Floor, Saki Vihar Road, Andheri (E), Mumbai 400072, INDIA

Education Requirement : BE/BTech

No of Vacancy : 1 Post

Position - Desktop Support Engineer Jobs
Category - IT
Company - Swan Solutions & Services Pvt Ltd
Location - Mumbai, Maharashtra
No of Vacancy - 1 Post
Salary - 2 Lakh To 5 Lakh
Posted On - 2019-09-10
Locality - 404-405, T Square , 4th Floor, Saki Vihar Road, Andheri (E), Mumbai , INDIA

Swan Solutions & Services Pvt Ltd, Desktop Support Engineer - Exp 1 - 9 Years

Job Description

  • Good Command on written and spoken English is must
  • Provide technical support/services to VIP / senior management users at customer premises
  • Conduct remote troubleshooting of computer problems
  • First level hardware support for end user
  • Troubleshooting desktop / laptop OS issues.
  • Support for standard software issues (Isolate system issues; diagnose standard software issues and report hardware issues to respective Supplier.
  • Installation / configuration of e-mail clients
  • Troubleshooting e-mail client related issues
  • Troubleshooting issues related to standard office softwares (MS Office Word, Xls, PowerPoint etc.) and internet client .
  • Remove virus from respective desktop / laptop with the antivirus software.
  • Provide VIP support to the identified list of users
  • Candidate should be willing to work in rotational shift
  • Must have excellent oral and written communication skills


  • Energetic, resilient, and highly organised.
  • Team player with good written and oral communication skills.
  • Strong problem-solving skills and methodical troubleshooting are required
  • Must have the ability to work independently.
  • Must have excellent oral and written communication skills and be able to work effectively with all employees


  • technical support
  • it support engineer
  • desktop troubleshooting
  • application support
  • hardware support engineer
  • hardware support
  • desktop support
  • application support engineer
  • software support engineer
  • communication skills

Overview Swan Solutions & Services Pvt Ltd

Swan Solutions & Services Pvt Ltd is a company whose primary work is in Information Technology Sector with specialization in IT Software , QA -Testing.The head office of the company is in Mumbai

Swan is a professionally managed company with a qualified management and technical team providing end-to-end Information Technology solutions for medium and large business enterprises.

Over two decades, we have built a loyal client base that relies on us for providing and managing their information technology solutions. Associating with the best in IT majors in India and abroad; we strive to bring the best-of-breed solutions that meet the immediate and future needs of our clients.

At Swan, our mantra to build customer loyalty is through timely and efficient service. Understanding the demands of the corporate world and our ever-ready attitude has won us many prestigious projects.

Swan customer profile has been developed over the years to include successful and IT-savvy companies across all industry verticals. We have a strong understanding of needs of overseas branch operations and subsidiaries of large multinational corporations as well as managing the time lines and cost challenges of Indian customers.

Our strong association with leading IT companies such as CISCO, CITRIX, EMC, HP, IBM and VMWARE has provided us with an excellent technical and customer orientation that is hard to find elsewhere. Our technical aptitude is matched by our positive attitude towards problem solving and resource management of our customer needs.

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