Customer Experience Specialist Hiring In Chennai, Ecare Technology Labs Pvt. Ltd, Chennai


Ecare Technology Labs Pvt. Ltd

Head Office : 1st Floor, BR Complex,27-28, Woods Road,Chennai,Tamilnadu , 600 002

Education Requirement : B.Tech, BCA, B.Sc (IT)

No of Vacancy : 01 Post


Position - Customer Experience Specialist Hiring In Chennai
Category - Customer Service
Company - Ecare Technology Labs Pvt. Ltd
Location - Chennai, Tamil Nadu
No of Vacancy - 01 Post
Salary - 3 Lakh To 6 Lakh
Posted On - 2019-07-15
Locality - BR Complex,2nd Floor,27-28, Woods Road,Chennai,Tamilnadu


Ecare Technology Labs Pvt Ltd, Customer Experience Specialist - Hiring In Chennai

Job Description

We are looking for 6m – 1y experienced professional to join our friendly and hard-working team as Customer Experience Specialist. You'll be enthusiastic with a positive attitude; dedication and willingness to work hard

Responsibilities

  • Providing an amazing, personalized experience to each customer.
  • Effectively diagnose and suggest quickest possible work around for day-to-day customer concerns and issues through various support channels such our amazing helpdesk tool, emails and calls
  • Analyzing customers feedback and looking for the best personalized solutions for them
  • Contribute to customer-facing documentation for our product wiki on an as-needed basis
  • Communicating customer needs and wishes to our development and engineering staff

Requirements

  • Enjoying hours communicating with the customers and ability to be a good listener to really understand a customer problem or question
  • Technology is your good friend, understanding of the technical fundamentals of the Internet.
  • Excellent writing skills. Most of your work will be written (email, customer support system).
  • Excellent telephone mannerisms. Ability to carry out support through emails and calls.
  • You are a team player and are excited about growing and learning in a challenging environment.
  • Experience in travel technology will be certainly an advantage
  • B.Tech, BCA, B.Sc (IT), Diploma in Computer Engineering with 1+ year professional course form training companies like NIIT or equivalent

Key Skills

  • revenue cycle management 
  • voice process 
  • account receivable 
  • ar analyst 
  • us healthcare 
  • bpo 
  • kpo 
  • ites 
  • hospital billing 
  • dme 
  • physician billing 
  • providers end 
  • rcm 
  • ar 
  • ar caller 
  • QA 
  • Quality Anaylst


Overview Ecare Technology Labs Pvt Ltd

ecare Technology Labs is a leading travel technology solution provider for travel companies, online travel agencies and tour operators based around the globe. The wide range of products and services offered by ecare empowers and facilitates travel businesses to simplify online travel booking and minimizing the complexities involved in the same.

We are committed to deliver cost effective solutions to our customers with expertise in outsourced product development and custom enterprise application development services through the global delivery model. Our outsourced product development services help our clients to focus on their core competencies freeing up time for innovation and value creation by outsourcing non-core activities. Our internet booking engine, ecareIBE has greater flexibility and is customizable as per clients’ requirements.

We Specialize in

  • Web Presence tools and Solutions for Travel Business/Tour Companies/OTAs/TMCs.
  • Back Office and Off Shore Development Services incl. project management for Travel Business/Travel Agency/Tour Operator/TMCs/OTA.
  • Dedicate On-site and Off shore team members for Technology Companies (In Travel Domain).
  • Technology Consultancy Services – Analysis/Identifying right approach.

With our advanced and state-of-the-art solutions, we have the expertise to take our clients to the next level of perfection while enhancing their business performance. The ability to innovate and apply the technical expertise along with our strong commitment to our customer's success has given us the competitive edge in delivering complete end-to-end solutions that meet a variety of business and technological requirements.

ecare Technology Labs is an Amadeus certified application developer and its IBE is certified by Amadeus and hence is a global CAP license holder that can facilitate CAU license for Travel Agencies world-wide which would enable them to offer instant online booking facility on their website.


 


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