Service Engineer, Som Imaging Informatics Pvt Ltd, Kolkata
Som Imaging Informatics Pvt Ltd
Head Office : Unit 1904, PS Srijan Corporate Park, GP Block, Sector V, Bidhannagar, Kolkata, West Bengal 700091
Education Requirement : B.Tech
No of Vacancy : 1 Post
Position - Service Engineer
Category - IT
Company - Som Imaging Informatics Pvt Ltd
Location - Kolkata, West Bengal
No of Vacancy - 1 Post
Salary - 2 Lakh To 3 Lakh
Posted On - 2019-08-13
Locality - Unit 1904, PS Srijan Corporate Park, GP Block, Sector V, Bidhannagar, Kolkata, West Bengal
Som Imaging Informatics Pvt Ltd, Service Engineer - Vacancy For Fresher
- Specialist in repair and maintenance of Canon/HP copiers, Multi-functional printers and scanners in the field.
- Attend to CM & PM calls.
- Accurate completion of invoices and expense reports in a timely manner.
- Troubleshoot equipments to determine the cause of malfunction.
- Handling Day to Day Service Planning & Service Call Management
- Post Warranty Services, Annual Maintenance Contracts and Spares quotation management.
- Planning and scheduling of technical team members for various duties.
- Identify problem areas for planning preventive measures.
- Plan and implement training of field technicians
- Provide support to field technicians
- Plan and execute customer service visits
- Handling Customer complaints
- Coordinate with the customer and other departments to resolve the issues on time.
- Keeping up to date on administrative responsibilities such as maintaining service records and other internal service documents in a timely manner.
- Good communications skills
- Proficiency in Microsoft Excel
- Team player & initiator
- Ability to work under pressure
- Proficiency in English and Hindi
- Maintenance Engineering
- technical support
- service engineering
- customer complaints
- customer service
- Customer Service Management
- Customer Support Engineer
Overview Som Imaging Informatics Pvt LtdSom Imaging Informatics Pvt Ltd is a SME (Small Medium Enterprise) company with head quarters in Kolkata.Majority of work Som Imaging Informatics Pvt Ltd does is from Information Technology sector with specialisation in IT Software , QA -Testing
Som Imaging Informatics Pvt. Ltd., branded as ‘Somnetics’ is a leading Software OEM and Technology solution provider originated from Indian soil and headquartered at Kolkata. Somnetics operates through a network of offices and operation centers spread across major cities of India and through its clusters of business partners across the globe.
We produce hybrid mixture of software, process and technology for the markets of Business Process Management (BPM), Enterprise Content Management (ECM), Process, Content and Collaboration Management (PCCM), Image Processing and Industrial Internet of Things. (IoT, IIoT) to provide an exact solution to the customers.
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